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Why can I receive certain alerts through email but not a one-time verification code (OTVC)?
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Alerts via email make you aware of information affecting your account, are limited in type of information provided, and don't invoke access to make changes to your account.
- Why can I no longer receive my one-time verification code (OTVC) by email?
- I was asked to give a one-time verification code. What is this and why is it required?
- I’m OK with personal verification questions as my form of security. Do I have to use the one-time verification code?
- Will you tell me if a scheduled e-Transfer isn't completed?
- Who can receive a scheduled or recurring e-Transfer?
- How can I check why my scheduled e-Transfer didn’t go through?
- How do I check the status of my foreign cash order?
- How can I stop a recurring or scheduled e-Transfer?
- How do I check the status of my Global Money Transfer?
- What’s the difference between a stop payment and a reclaim Interac e-Transfer transaction?
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