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Why can I no longer receive my one-time verification code (OTVC) by email?
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We're discontinuing delivery of one-time verification codes to all email accounts to provide better security for our clients. Email accounts are susceptible to phishing and malware fraud that can put your financial information at risk. We recommend that you use the Push notification, SMS or telephone delivery options as they are more secure.
- I was asked to give a one-time verification code. What is this and why is it required?
- I’m OK with personal verification questions as my form of security. Do I have to use the one-time verification code?
- Who can receive a scheduled or recurring e-Transfer?
- Why can I receive certain alerts through email but not a one-time verification code (OTVC)?
- Where can I find my card number, expiry date and CVC information on my Debit Mastercard?
- How can I stop a recurring or scheduled e-Transfer?
- What is Probate?
- Who is an Estate Representative?
- What is an estate and estate settlement?
- Where can I find my bank account details to set up direct deposit, pre-authorized payments, or e-Transfers?
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