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How can I check why my scheduled e-Transfer didn’t go through?
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You can use Online Banking or Mobile Banking to check the reason why an e-Transfer wasn’t completed.
For Online Banking:
- Sign on to Online Banking
- Select Interac e-Transfers
- Select Status and Stop Transfer
- Select the Scheduled tab
- Scroll down to the Unsuccessful Transfers table
For Mobile Banking:
- Sign on to Mobile Banking
- Tap the menu button in the top left corner
- Tap Upcoming Transactions
- Tap Unsuccessful Transfers
The Unsuccessful Transactions table shows you which e-Transfers didn't go through and why they weren't completed.
- Is overdraft protection available on my accounts?
- How can I stop a recurring or scheduled e-Transfer?
- How do I set up a scheduled or recurring e-Transfer?
- What’s Interac e-Transfer and what do I need to use the service?
- What are Non-Sufficient Funds (NSF) charges and how can I avoid them?
- Will you tell me if a scheduled e-Transfer isn't completed?
- How can I check the status of my scheduled and recurring transfers?
- When do I pay back my loan?
- How can I get more information on the status of an Interac e-Transfer?
- How do I change the details of a scheduled or recurring e-Transfer I set up?
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