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What can I do to protect my security?

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It’s important that you don’t share, disclose or provide your debit card number or any of your passwords to another party or website other than Simplii Financial. It’s also important that you don’t save your debit card number or password on any publicly accessed computer.

Simplii Financial will never send you an e-mail requesting your banking information. Although a link may appear to be reputable, it could potentially direct you to a fraudulent site.
You can learn more on how to protect yourself from fraudulent e-mails from our website. If you receive an e-mail requesting this information, please let us know as soon as possible.

In addition, consider the following:

  • Always keep your browser up-to-date with current versions and security enhancements
  • Install a personal firewall
  • Avoid file-sharing sites to prevent unauthorized access to your computer and its data
  • Avoid clicking on unknown links or going to unfamiliar websites
  • Use strong passwords — combinations of letters and numbers — that are difficult to guess

If you think that any of your Simplii Financial accounts have been accessed online by someone other than yourself, please contact us immediately at 1-888-723-8881.

"SIMPLII FINANCIAL" and the SIMPLII FINANCIAL DESIGNS are trademarks of CIBC. "Simplii Financial" is a division of CIBC. Banking services are not available in Quebec.
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