Have a Question?

Enter your question in sentence form (e.g., How do I contact Simplii Financial?).
Don't include any confidential information, such as card or account numbers.

We matched your question to:

I was asked to give a one-time verification code. What is this and why is it required?

Simplii Financial wants to verify your identity to ensure your information is protected when you conduct a sensitive transaction like changing your password or updating your contact information.

People that asked this question were also interested in:

I’m OK with personal verification questions as my form of security. Do I have to use the one-time verification code?
Why can I receive certain alerts through email but not a one-time verification code (OTVC)?
Why can I no longer receive my one-time verification code (OTVC) by email?
What’s the difference between a stop payment and a reclaim Interac e-Transfer transaction?
Can I cancel my RRSP GIC?
Can I cancel my GIC?
Can I cancel one of the scheduled e-Transfers in a series?
How can I stop a recurring or scheduled e-Transfer?
How do I close an account?
What information do I need to send a Global Money Transfer to someone?

"SIMPLII FINANCIAL" and the SIMPLII FINANCIAL DESIGNS are trademarks of CIBC. "Simplii Financial" is a division of CIBC. Banking services are not available in Quebec.