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What’s the difference between a stop payment and a reclaim Interac e-Transfer transaction?
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A stop payment is when the sender chooses to stop the payment; the sender is charged a fee for this request.
A reclaim email money transfer is when the Interac e-Transfer transaction can’t be delivered. This can happen for several reasons:
- The recipient's e-mail address is invalid
- The recipient can’t answer the security question
- The recipient declines the transfer
- The transaction expires
When the Interac e-Transfer transaction can’t be completed, the funds are returned to the sender. No fees are charged in this case.
Please note: stop payments and reclaims are not available if the recipient is registered for Autodeposit.
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