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What’s the difference between my online password, telephone password and PIN?
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- Your online banking password is used to access both the online banking platform and the mobile app. Your password should be between 8 and 32 characters long. It's important to include a mix of upper and lower case letters as it is case sensitive. Using special characters can also make your password stronger.
- Your telephone banking password is used to access telephone banking. It’s a 5-digit number.
- Your PIN is a 4-digit number used to access your accounts at bank machines and point-of-sale terminals.
- What's the difference between a short-term and long-term mortgage?
- How can I change my Personal Identification Number (PIN)?
- What do I do if I forget any of my passwords?
- What's the difference between a fixed-rate mortgage and a variable-rate mortgage?
- What’s Mobile Deposit and how do I use it?
- What’s the difference between a stop payment and a reclaim Interac e-Transfer transaction?
- What is the difference between a Personal Loan and Personal Line of Credit?
- What's the relationship between Simplii Financial and CIBC?
- How can I change my personal information?
- Can I add my Simplii debit and credit cards to mobile wallet?
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