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What’s the difference between my online password, telephone password and PIN?

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  • Your online banking password is used to access both the online banking platform and the mobile app. Your password should be between 8 and 32 characters long. It's important to include a mix of upper and lower case letters as it is case sensitive. Using special characters can also make your password stronger.
  • Your telephone banking password is used to access telephone banking. It’s a 5-digit number.
  • Your PIN is a 4-digit number used to access your accounts at bank machines and point-of-sale terminals.
"SIMPLII FINANCIAL" and the SIMPLII FINANCIAL DESIGNS are trademarks of CIBC. "Simplii Financial" is a division of CIBC. Banking services are not available in Quebec.
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