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What’s the difference between my online password, telephone password and PIN?
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Your online banking password is used to access both the online banking platform and the mobile app. Your password should be between 8 and 32 characters long. It's important to include a mix of upper and lower case letters as it is case sensitive. Using special characters can also make your password stronger.
Your telephone banking password is used to access telephone banking. It’s a 5-digit number.
Your PIN is a 4-digit number used to access your accounts at bank machines and point-of-sale terminals.