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What type of financial relief is being offered?

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We’re committed to helping you through these challenging times. We’ve put measures in place to offer temporary relief from payments for clients who are experiencing financial hardship. We can help you with payment deferrals in a number of areas including mortgages, loans, credit cards, chequing accounts with overdraft and lines of credit.
 
To request a deferral, you can:
 
Live chat with an agent by signing on to online or mobile banking
Go over your options by calling us at 1-888-723-8881
 
Our team is working as quickly as we can to meet our clients’ needs. We apologize if there are longer than usual wait times as we respond to each of our clients’ needs. We appreciate your patience. 
 
For more information on the measures we have in place to help you, visit our COVID-19 page
† Simplii Financial personal banking services are provided by the direct banking division of CIBC. Banking services not available in Quebec.
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