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How do I change my passwords?

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  • For online banking password: Sign on and select "Special requests" from the menu. Choose "Password change" and follow the directions on the screen.
  • For telephone banking password: Call us toll-free at 1-888-723-8881, and a Personal Banking Representative can assist you in changing your telephone password.
  • For ATM PIN: You’ll receive your Simplii Financial PIN in the mail. If you’d like to change it, you can do so at most CIBC ATMs.
† Simplii Financial personal banking services are provided by the direct banking division of CIBC. Banking services not available in Quebec.
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